Terms and Conditions

Last Updated: January 9, 2025

Welcome to Onward Upward Digital Innovations, LLC ("we," "our," or "us"). These Terms and Conditions govern your use of our website (onwardupwarddigital.com) and the services we provide. By accessing our website or engaging our services, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our website or services.

1. Overview of Services

Onward Upward Digital Innovations, LLC offers professional digital services, including but not limited to:

  • Website design and management
  • Social media management
  • Reporting and data analytics

Specific deliverables, timelines, and requirements for each service will be outlined in an individual agreement provided to the client. Additional services requested by the client may be subject to a new agreement or addendum.

2. Scheduling Appointments

We use Calendly to facilitate the scheduling of consultations. By using our Calendly scheduling tool, you agree to provide accurate and complete information. Any data collected during the scheduling process is subject to our Privacy Policy and Calendly's Privacy Policy.

We reserve the right to cancel or reschedule appointments at our discretion.

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and timely information necessary for completing the project.
  • Respond promptly to approvals, feedback requests, and communications to avoid project delays.
  • Ensure that all materials, content, or assets you provide comply with intellectual property laws and do not infringe on third-party rights.

Failure to meet these responsibilities may result in delays, additional fees, or project termination.

4. Payment Terms

  • Payment schedules and amounts will be detailed in your individual agreement before the project begins.
  • For projects divided into phases, payments will be tied to the completion of specific milestones or deliverables.
  • Late payments may incur additional fees or delay project progress.
  • Refunds are only provided if explicitly outlined in your agreement or as required by law.

5. Ownership and Intellectual Property

  • Upon full payment, you will own the final deliverables of the project, such as websites or reports, unless stated otherwise in your agreement.
  • Onward Upward Digital Innovations, LLC retains ownership of any proprietary tools, templates, or source code used during the project but not delivered as part of the final product.
  • You may not resell, modify, or distribute our proprietary work without prior written consent.

6. Termination of Services

  • Either party may terminate the project agreement by providing written notice.
  • If you terminate the project after work has commenced, you may be required to pay for work completed up to the termination date.
  • We reserve the right to terminate services if the client violates these Terms and Conditions or fails to meet payment or other obligations.

7. Limitation of Liability

  • Onward Upward Digital Innovations, LLC is not responsible for any indirect, incidental, or consequential damages resulting from the use of our services or website.
  • While we strive to deliver high-quality results, we do not guarantee specific outcomes (e.g., increased sales, app downloads, or website rankings), as these depend on factors outside our control.
  • Our total liability for any claims shall not exceed the amount paid by you for the service in question.

8. Force Majeure

Onward Upward Digital Innovations, LLC shall not be held liable for delays or failure to perform services due to circumstances beyond our control, including but not limited to acts of God, natural disasters, pandemics, labor strikes, power outages, or internet disruptions.

9. Indemnification

You agree to indemnify and hold Onward Upward Digital Innovations, LLC harmless from any claims, damages, or expenses arising from:

  • Your use of the services provided.
  • Any breach of these Terms and Conditions.
  • Violations of intellectual property rights or applicable laws related to the content or materials you provide.

10. Use of Our Website

You agree to use our website for lawful purposes and not to engage in any activity that disrupts its functionality or compromises its security.
We may update website content, policies, or pricing without prior notice.

11. Confidentiality

Both parties agree to keep any proprietary or sensitive information shared during the project confidential. This includes, but is not limited to, business data, trade secrets, and project details.

12. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania, United States. Any disputes arising from these Terms and Conditions shall be resolved exclusively in the courts located in Pennsylvania.

13. Dispute Resolution

Before pursuing legal action, both parties agree to attempt to resolve disputes through mediation or arbitration. If mediation fails, disputes may be resolved in accordance with Section 12 (Governing Law).

14. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our website or services constitutes your acceptance of the updated Terms and Conditions.

15. Service Guarantees

All services are provided on an "as is" basis. Onward Upward Digital Innovations, LLC does not guarantee specific results, as success depends on factors beyond our control.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us: